Cancellation Policies

How do I cancel an order?

If you need to cancel your order, we're here to help! Please contact us as soon as possible, ideally within 24 hours of placing your order. Reach out to us via email at partnership@lelayluisa.co or call +44 208 040 1787. Let us know your order number and request for cancellation.

We understand that plans can change, and we strive to accommodate your needs. If your order hasn't already been processed or shipped, we'll gladly cancel it for you and issue a full refund to your original payment method. If the order has already been processed or is in transit, we may not be able to cancel it, but we'll work with you to find a satisfactory solution.

Please note that once an order is in the processing or shipping stage, cancellation may not be possible. In such cases, you can return the item once you receive it, following our return policy.

If you have any questions or need assistance with your cancellation request, please don’t hesitate to contact us. We're here to make sure your experience with Lelay Luisa is smooth and enjoyable.