Last updated: August 11, 2024

This Privacy Policy describes how lelay.luisa (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lelayluisa.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Personal Information We Collect

Personal information you provide:

• Contact details and account information, such as your first and last name, email and mailing addresses, and phone number.
• Payment and transactional data needed to complete your orders on or through our services (including name, payment card information, bank account number, billing information), as well as your purchase history. Payment card information is processed by our trusted third-party payment processors, such as Shopify. We do not have access to payment card numbers.
• Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
• Marketing data such as your preferences for receiving our marketing communications and details about your engagement with them.

Information we obtain from other sources:

• Social media information. When you visit or interact with our pages on social media platforms, such as Facebook, Instagram, or TikTok, you or the platforms may provide us with information through the platform.
• Other sources. We may obtain personal information from other third parties, such as marketing partners, publicly-available sources, and data providers.

How We Use Personal Information

We use personal information to:

• Provide our services: We use personal information to operate, maintain, and provide you with our services, including to facilitate payments and complete your orders. We use personal information to perform our contractual obligations under our Terms of Use.
• Communicate with you: We use personal information to respond to your requests, provide customer support, and keep you informed about our services, including sending updates, security alerts, and support messages.
• Improve and protect our services: We use personal information to enhance your experience, ensure the security of our services, and prevent fraudulent or unauthorized activities.
• Research and development: We may use personal information to analyze and improve our services and business. This may include creating anonymized data from personal information to help us with business decisions.
• Marketing and advertising: We may use personal information to send you marketing communications, such as special promotions and offers. You can opt out of these communications at any time.
• Compliance and protection: We use personal information to comply with legal obligations, protect our rights and property, and ensure the safety and security of our users.

How We Share Personal Information

We may share personal information with:

• Service providers: Companies and individuals that help us operate our services, such as hosting, customer support, and website analytics.
• Payment processors: Our payment processors, such as Shopify, handle payment card information securely. They have their own privacy policies.
• Professional advisors: Lawyers, auditors, and other professionals who assist us with legal and financial matters.
• Authorities and others: Law enforcement, government authorities, and others as necessary for legal compliance and protection.
• Business transferees: In the event of a business transaction, such as a merger or acquisition, we may transfer personal information to the relevant parties involved.

Your Rights and Choices

• Opt out of marketing communications: You can opt out of receiving marketing emails or text messages by following the instructions provided in the communications you receive.
• Access and control your personal information: You have the right to request access to, correction of, or deletion of your personal information. You can also opt out of the processing of your personal information for targeted advertising. To exercise these rights, please contact us as detailed below.
• Complaints: If you have concerns about how we handle your personal information, you can contact us to resolve the issue. Depending on your location, you may also have the right to lodge a complaint with a data protection regulator.

Security

We use reasonable measures to protect your personal information from unauthorized access, misuse, loss, and disclosure. While we strive to keep your information safe, please be aware that no method of transmission over the Internet can be completely secure.

Children’s Privacy

Our services are not intended for children under 18. If we discover that we have collected personal information from a child under 18 without parental consent, we will delete it.

International Data Transfers

We may transfer personal information to our affiliates and service providers in different jurisdictions. We ensure that adequate safeguards are in place to protect your information and comply with applicable data protection laws.

Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Job Applicants

When applying for a job with us, we collect information you provide, such as contact details and professional qualifications. We use this information to evaluate your application and manage our recruitment process.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: partnership@lelayluisa.co

Phone: +442080401787

Your Rights

You have rights under applicable data protection laws, including the right to access, correct, delete, or restrict the use of your personal information. For more information on your rights or to exercise them, please contact us as provided above.