At Lelay Luisa, we're excited to deliver our exquisite jewelry to you, wherever you are in the world!

Processing Time

We take 2-3 business days to process your order. This ensures every piece is crafted and packaged with care.

Shipping Times

• Europe: 4 - 10 working days
• UK & USA: 2 - 7 working days
• Rest of the World: 2 - 7 working days

Express Shipping

For those who need their jewelry sooner, we offer Express Shipping, which typically delivers in 2-4 days. We use premium shipping companies to ensure your order arrives quickly and safely.

Shipping Costs

Shipping costs are calculated based on your location and the shipping method you select. You'll see the total shipping cost during checkout.

Track Your Order

Once your order is shipped, you'll receive a tracking number so you can monitor its journey.

Delivery Issues

If there are any issues with your delivery, please contact our customer service team for assistance.

Customs and Duties

International orders may be subject to customs duties and taxes. These are the responsibility of the recipient and are not included in our shipping charges.

Order Changes

If you need to make changes to your order after it's been placed, please contact us as soon as possible. Once processing begins, changes may not be possible.

Contact Us

For any shipping-related questions or concerns, please reach out to our customer service team. We're here to help and ensure your experience with Lelay Luisa is exceptional.

Thank you for choosing Lelay Luisa. We look forward to sending you beautiful jewelry that you’ll cherish!